Almeera Return and Exchange Policy
At Almeera, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order for any reason, we are here to help with our hassle-free return and exchange policy.
Return Policy
- Eligibility for Returns:
- Items must be returned within 7 days of the delivery date.
- Products must be in their original condition, unworn, unwashed, and with all tags attached.
- Items marked as “Final Sale” are not eligible for return or exchange.
- Non-Returnable Items:
- Gift cards
- Personalized items
- Perishable goods
- Return Process:
- To initiate a return, please contact our customer service team at support@almeerapk.com within 24 hours with your order number and reason for return.
- Once your return is approved, you will receive a return authorization and instructions on how to send your item back to us.
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
- Refunds:
- Refunds will be processed within 15 business days after we receive your returned item.
- Refunds will be issued to the original method of payment.
- You will receive a notification once your return has been processed.
Exchange Policy
- Eligibility for Exchanges:
- Items must be exchanged within 7 days of the delivery date.
- Products must be in their original condition, unworn, unwashed, and with all tags attached.
- Exchange Process:
- To initiate an exchange, please contact our customer service team at support@almeerapk.com within 24 hours with your order number and the details of the item you wish to exchange.
- Once your exchange is approved, you will receive instructions on how to send your item back to us.
- Customers are responsible for exchange shipping costs unless the exchange is due to a mistake on our part (e.g., wrong item shipped, defective product).
- Processing Exchanges:
- We will process your exchange within 15 business days after we receive your returned item.
- If the desired exchange item is out of stock, you will have the option to choose another item or receive a refund.
Additional Information
- Almeera is not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping service and purchasing shipping insurance.
- Please ensure that the return package is properly sealed and the item is securely packed to prevent damage during transit.
- For any questions or concerns regarding our return and exchange policy, please contact us at support@almeerapk.com.
Thank you for shopping with Almeera!